Company info

Company policies

Privacy & Security Statement

Privacy Policy
At CanadianPond.ca Products Ltd. , we understand the importance of protecting the privacy of our customers' personal information. We are committed to complying with current privacy legislation and guidelines. We continue to respect and protect the personal information of our customers by:
- Limiting collection, use, disclosure, and retention.
- Establishing procedures to receive and respond to inquiries and complaints.
- Ensuring accuracy and accountability through staff training.
- Safeguarding sensitive information using the best available security systems and practices.

Information Collection and Use
The information on this site is used only by CanadianPond.ca Products Ltd. We value our customers too much to jeopardize our relationship with them. Information is gathered at several points on our Web site from our customers, but, much like being a customer on our catalog mailing list, our Internet customers do not have to worry about information being sold, shared or rented to others. Users will not get onto any Internet mailing lists because they shopped online at CanadianPond.ca.

Registration
Choice of a display currency is the only piece of information initially required to browse our Web site. Should you wish to purchase online, you have the choice of shopping as a guest user or registering with us. When you register, we will provide you with a password-secured customer login that can be used for subsequent visits or for order inquiry purposes.

Ordering
We require some basic information to process your order. Billing and shipping information is requested along with payment information. Credit card numbers and expiration dates are required for billing purposes, but are not saved on our Web site. Contact information, such as e-mail address and phone number, is used only to confirm your order or for contact purposes should we have trouble processing an order. We neither solicit by telephone nor release this information to other companies.

Cookies
A cookie is a small data file stored on your computer's hard drive that contains information relating to your visit to our site such as currency selection and shopping cart contents. When you leave and then return to our site, this information is recalled to improve the shopping experience. For example, if there was an interruption while browsing the Internet, your shopping cart selections would still be available, in the currency you had selected, the next time you connected to our site.

E-mail (verify)
Once you have placed an order, we will send you an e-mail confirming receipt of your order. You will also receive a second e-mail once your order has been shipped from our warehouse. At no time will CanadianPond.ca Products Ltd. use e-mail to solicit our customers.
We do encourage customers to e-mail us their questions or comments. We read and respond to all the e-mails we receive. In cases where a customer shares useful information and we would like to share it with other customers, we will do so only with the customer's authorization and without directly identifying the customer.

Sharing
We use outside delivery services to ship orders and a credit card processing company to bill customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. If you ever have a problem with billing or shipping, you should contact us directly and we will resolve the problem with you.

Security
At CanadianPond.ca, we have taken every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off line.
When our registration/order form asks you to enter sensitive information, such as credit card number, that information is encrypted and is protected with Secure Sockets Layer (SSL). This Web protocol uses a private key to encrypt data that is transferred over a secure connection between our servers and your (client) machine. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked (or open) when you are just "surfing". To learn more about SSL, visit www.verisign.com.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off line. All of our customers' information, not just the sensitive information mentioned above, is restricted to employees who need the information for their specific duties. Furthermore, ALL employees are kept up to date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment, here at CanadianPond.ca - we host our own Web site.

Notification of Changes
We will post changes to our Privacy Policy on our homepage so our customers are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
Should CanadianPond.ca Products Ltd. decide to use personal information in any manner different from that stated at the time of collection, we would contact customers via e-mail to obtain consent for the proposed new use. Any individual has the right to refuse to give consent for use of their personal information for a purpose other than that which was originally stated.